Google have now officially released a product that agenda21 have been helping Google Beta test with – the Multi Channel Funnels report in Google Analytics. Before this feature was released, Google Analytics, like most online marketing and analytics platforms reported on a last click model. For example, when an ad is clicked, no purchase is made: no conversion or an ad is clicked a purchase is made: one conversion. The last channel takes 100% of the conversion value, and any previous interactions are ignored.
In reality however, customers research, compare and make purchase decisions via multiple touch points across multiple channels. GA now contains five new reports that give marketers insight into the full path to conversion over a 30 day period. In the era of joined up marketing, this allows agencies like us to make better informed decisions and attribute the correct value to each point in the funnel.
In order to use this report, the GA account need to have Goals or e-commerce tracking set up and all media needs to be tagged correctly. In the cases where clients use GA, all of the media bought by agenda21 will be tagged using the correct parameters. This will allow clients to analyse these reports at a channel level, down to different networks, ad content and keywords for search campaigns. In cases where media is run that is not bought by us, media may not be tagged for GA and may come through one of the basic channels, for example referral or direct. If this is the case then we can provide training / guidelines on how to tag media to appear in the correct channel.
The new GA tool is a fantastic way of visualising your customers’ behaviour. We have found that the 5 most common conversion paths will usually account for over 80% of all of your conversions. On top of this, agenda 21 is able to look at different events within the conversion process, the first and last exposures; the overall frequency with which a channel appears in converting paths and how consumers navigate once the purchase decision is made.
Together, these insights give us an unprecedented level of insight into consumer behaviour, that will enable clients to target their audience with ever greater precision.
Attribution is massively important in agenda21′s view, therefore the new GA reports will dovetail perfectly with Media Science offering, our sister company.
sam frazier
analytics and conversion specialist
About Media Science:
Media Science is the open platform for marketers to manage their data. Addressing the problems posed by ‘Big Data’, the platform elegantly handles ALL data sources (including the likes of search, adserver, site side and attribution); generating meaningful insight and presents it through simple yet powerful visualisations. All with one objective: to help marketers make better decisions. For more details visit their website.
For more information and how we can help you set up the reports on Google Analytics, contact Anna on 020 7036 0705 or email.
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